Secret Scents of Ella ships Monday's - Wednesday's in the summer to ensure your candles survive the summer heat.
Secret Scents of Ella is NOT responsible for:
- Delays with UPS or USPS shipping
- Products that are lost or damaged in the mail. The United Parcel Service will be responsible once we ship the packages.
- Products marked delivered by UPS or USPS. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 7-14 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers: