Please note, although we try to have your orders ready within a week of your purchase, it can take up to 3 weeks for your order to be processed, packed, and shipped. Once we have shipped your item(s), it should arrive within 1-5 business days through UPS and/or USPS.
Secret Scents of Ella ships Monday's, Wednesday's, and Friday's.
Secret Scents of Ella is NOT responsible for:
- Delays with UPS or USPS shipping
- Products that are lost or damaged in the mail. The United Parcel Service will be responsible once we ship the packages.
- Products marked delivered by UPS or USPS. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 7-14 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers: